Case Study

Our Customer, a manufacturer of paper from recycled fibre, had recently signed a long term contract with one of the National Operators. The solution given was a fixed fleet with the support of their UK Network, at a fixed price.

Very early into the contract, it became obvious to our Customer they had been sold the wrong solution. The collection points for the recycled fibre and the delivery destinations were a constantly changing pattern, which meant the ability to utilise the fixed fleet fully was rare. Also, the fact that deliveries were always set to tight time windows meant it was impossible to use the network operation. Very soon both parties were in conflict and our Client's reputation within the industry began to suffer.

After analysis we proposed a much more flexible approach which took into account the varying delivery/collection patterns and the rigid time delivery windows. Our operation was totally collapsible to take into account peaks and troughs and the only constant was our onsite traffic team. We vastly reduced the empty running (and carbon footprint) and delivered an immediate 5% saving. Also, due to careful management we are now delivering a further 6.5% year on year saving.