Designed and built in order to mirror how Corporate Solutions Logistics operates, CSL Live has replaced legacy software solutions with one application fully integrated with suppliers and customers.
The system is a collaboration platform which is used to effectively share information with both customers and our network of suppliers in a controlled and secure environment.
The introduction of the solution enables Corporate Solutions Logistics to automatically receive orders from customers and, by utilising supplier rates held within the solution, trigger electronic shipment allocation to the supplier network. This has considerably improved customer service whilst improving the overall efficiency of the existing operational planning team.
Using the web portal our customers can book shipments online, eliminating errors produced by rekeying information and saving time on phone calls and faxes. These shipments will be visible to our team immediately. Customers can also manage their shipments and check on status.
The solution automatically chooses the most appropriate supplier for a shipment, based on rates and past performance statistics. At this point an email will be sent to the carrier so that they can choose to accept or decline the work.
Suppliers are also able to see shipments assigned to them through the supplier web portal. The portal gives suppliers the facilities to accept or decline shipments and update information during the lifecycle of the shipment, such as when a shipment has been collected, delivered, or if there are delays.
Corporate Solutions Logistics can also display a list of available work through the portal, allowing carriers to place an online request to take the shipment. The solution has a highly visual display that allows users to clearly see the shipment route. The same display also shows where there are backhaul options, giving users the opportunity for savings by utilising supplier vehicles that are already making journeys within the area.
To help users manage the shipments the solution also provides automatic alerts to highlight where a shipment has not yet been allocated to a supplier. We will also be able to use the customer self-billing feature which integrates with Corporate Solutions Logistics’ accounting system and will automatically highlight any problems and exceptions with customer invoices and supplier purchase orders.